be nice.

Optimizing Impact: A UX Audit for Mental Health Foundation of West Michigan

Overview

I conducted a usability audit of Be Nice's website and delivered reports and findings to help address usability issues. The goal was to improve the site's usability and ultimately increase user engagement.

Role

UX Auditor

Timeline

25 hours over 3 weeks

Project Source

Catchafire

Audit Process

Project Preparation

  • Align with Jessica, Volunteer Manager on project scope

  • Project planning

Research

  • Research similar mental health platforms such as Project Semicolon, American Foundation for Suicide Prevention, and This is My Brave

  • Conduct usability tests on target users

  • Synthesize usability testing findings

Evaluation & Ideations

  • Conduct heuristic evaluation

  • Evaluate current sitemap

  • New user flow & sitemap

Recommendations & Deliverables

Jessica J.

Communications Director

“Ceci was straightforward and easy to work with. The end result was exactly what I had hoped for and her deliverables were very professional and thoroughly done. She was knowledgeable and supportive.”

Quote Source: Catchafire